Privacy Policy

1. Scope

This Privacy Policy explains how Copa collects, uses, discloses, and protects information when you use our apps, website, and related services. It applies to parent and caregiver accounts, including baby-care logs and optional AI features.

2. Information We Collect

• Account information: email, authentication identifiers, and profile details.
• Household and baby-care information: names you choose to provide, feed/sleep/diaper/mood logs, timestamps, and household coordination data.
• Images and media you upload: photos submitted for AI analysis or avatar generation.
• Technical and usage data: device/app diagnostics, request metadata, and security logs.
• Support communications: messages and attachments you send to support.

3. How We Use Information

• Provide account access, syncing, and household collaboration.
• Render tracking history, reminders, and duty handoff context.
• Operate and improve Copa chat, insights, and vision-assisted features.
• Protect platform security, prevent abuse, and troubleshoot reliability issues.
• Respond to support requests and legal/compliance obligations.

4. AI Features and Health-Related Data

• We require explicit in-app consent before first use of AI features that process your messages or photos.
• If you use AI features, relevant inputs may be processed by third-party AI providers (for example, OpenAI, Anthropic, or Google) acting as service providers.
• Copa outputs are informational support only and are not medical diagnosis or treatment instructions.
• If you are concerned about symptoms or warning signs, contact a licensed clinician or emergency services.

5. How We Share Information

• Service providers: infrastructure, storage, authentication, notifications, and AI processing vendors.
• Within your household: data you log is visible to authorized household members in your account context.
• Legal and safety disclosures: when required by law, regulation, subpoena, or to protect rights, safety, and platform integrity.
• Corporate transactions: in connection with a merger, acquisition, or asset transfer, subject to applicable law.

We do not sell personal information for money.

6. Data Retention

• We retain data for as long as needed to provide the service and satisfy legal, security, accounting, and dispute-resolution obligations.
• When you delete your account, we delete or de-identify personal data, subject to limited legal and backup retention windows.
• Consent records may be retained to document compliance history.

7. Security

We use administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8. Incident and Breach Notifications

If a qualifying security incident occurs, we will provide required notices under applicable law. For example, where applicable, this can include U.S. state breach laws, the FTC Health Breach Notification Rule for covered health apps, and Arizona breach notification requirements (A.R.S. section 18-552).

9. Children and Minor Data

Copa is intended for parents and caregivers, not for children to create direct accounts. Caregiver users may input information about minors in their care. We do not knowingly allow children under 13 to create accounts directly.

10. HIPAA Status

Copa is generally a consumer parenting app and is not a HIPAA covered entity. Unless we explicitly state otherwise in a separate agreement, HIPAA may not apply to data you store in Copa.

11. Your Rights and Choices

• Access and update profile information from within the app.
• Delete your account in-app via Settings and request support assistance.
• Stop using AI features at any time; you may also contact support to request deletion where legally required.
• Depending on where you live, you may have additional privacy rights (for example, access, deletion, correction, portability, or appeal rights).

12. International Transfers

If you access Copa from outside the United States, your information may be processed in the United States or other jurisdictions where our vendors operate, subject to applicable safeguards.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will post the revised version with a new "Last updated" date. Material changes may also be communicated in-app or by email.

14. Contact Us

Privacy questions or requests: support@coparent.app
Business location: Chandler, Arizona, United States